Hotels.com is a platform that allows you to book accommodation, be it hotels, apartments, houses or the wonderful apartment hotel, where you will find all the benefits of an apartment, such as a kitchen, several rooms, a couple of bathrooms. They also add up all the virtues of a hotel, such as daily cleaning and change of towels, and breakfast service.
Hotels.com is an almost obligatory consultation website when booking accommodation, along with its main competitor - Booking.
Benefits Of Mobile Applications In The Hotel Industry
Mobile apps in the hotel industry are really redefining the guest experience. As customer service has the highest value in the hospitality industry, the need to get involved, interact and attract is vital. Guests seek convenience at their fingertips.
Hotels.com is an affiliate of Expedia, Inc. based in Texas, which also has a presence in several European cities. It is an accommodation provider that offers hotel reservation services from its own network in addition to localized websites. This website also offers you the possibility of making reservations by phone. Hotels.com is an affiliate company of Expedia, Inc. They offer accommodation from boutique hotels, to large chains or apartment hotels.
The importance of mobile hotel applications has grown rapidly in recent times and more and more hotels are turning to them. Here are some the benefits of using Hotels.com.
The personal connection: Hotel management applications are a direct connection between guests and the hotel. All the guests have to do is use their mobile phone to open the hotel application to check in at the hotel. The app provides quick notifications with information related to room registration, welcome message, reservation details, places to visit and more. The smartphone can also give direct access to the room without the need to go through the reception.
Send Real-time Information
Mobile apps give you the opportunity to send direct notifications. You can use the app to create a communication channel that keeps guests updated on your offers, promotions, and more. Guests wishing to update their room reservation or reserve an additional one can find relevant information directly in the app. This acts as a multi-channel communication tool where guests can place their orders, from the food itself to any other service.
Engage Better With Customers, Develop Strong Brand Loyalty
Brand loyalty is one of the ways to ensure you have a constant stream of visitors. Use the hotel application to allow reservations and to offer instant rewards on your customer's loyalty program. You can request feedback, thus giving you the option to improve the performance of your hotel. Technology in this case is helpful in attracting guests, serving them better, and ensuring they stay loyal to your hotel, focusing on instant booking as well as repeat visits.
Increase Staff Efficiency
The importance of mobile apps in the hotel industry is definitely relevant in guest satisfaction. But how can you guarantee faster and more effective customer service? Mobile apps are the perfect tool for your staff to carry out requests, monitor administration, review reservations, check billing at the point of sale, and carry out a series of tasks through a central dashboard. With a mobile app, you can make your staff increase their productivity. This being reflected in an increase in reservations and as a consequence in an improvement of your business.
Get Detailed Analytics
With a mobile app in your hotel, managers can quickly access detailed reports. The application allows you to speed up your hotel operations with a detailed view of where your hotel is, no matter if you are on the go. You can use analytics to understand what customers want, where you need to improve, what your peak season is, and more.
Removing The Language Barrier
International travelers often face problems when traveling to regions whose language they do not know. A mobile hotel application that is available in a language predefined by your guest creates a positive impact. This feature can make your guest reserve a room in your business, the next time they are visiting your city.
Produce Detailed Analysis
The development of an app for your company brings with it the benefits of obtaining of fairly precise data analysis, facilitating decision-making for the best of the app itself as well as your digital marketing strategy and services. You can achieve this with a one-click option for reporting, and thus understand and know what customers want, where you need to improve, your peak seasons and other relevant details.
In regards to the development of a hotel booking app, Hyperlink InfoSystem is the agency that is best suited to provide you with the needed solution. Depending on its features, the cost of an app like Hotels.com costs between $6000 and $12000.
At Hyperlink InfoSystem, we observe how to include an app as part of the presence, management and operation of your hotel. Mobile app is established as a method or tool that helps the growth of your company or brand, providing an efficient and quality service, all in the palm of the users.