Being in a restaurant business you might have seen all the ups and downs throughout these years. Due to COVID Lockdown, you might have faced some of the biggest losses and you might have earned a bit more through online delivery.
Even though online delivery has been around us for so long; it proved its worth during the COVID- 19 pandemic. It made online food delivery more than normal for us. It made us possible for us to enjoy all our favorite dishes while sitting back at our home and watching Friends for the 495th time without worrying about things like " Ohh! I forgot to book the table." and various others that can nearly cancel your plans to try that amazing dish you were carving for.
There are tons of benefits users can get from choosing an online food delivery but what about the restaurants? Well, being a restaurant owner, if you are still opting out of the online food delivery service, you are missing out on a great crowd and a chance to enhance your sales and revenue.
As nothing comes easy to anyone. There are a few things you as a restaurant have to check or adopt to offer online food delivery service to your customers.
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Things to Adopt for A Food Delivery Mobile App - For Restaurants
1) Upgrade POS Software
Every restaurant uses its own POS software that handles its basic administrative tasks such as reservation management, table management, order management, grocery management and various others. If you choose to offer online food delivery your POS software should be able to offer management features and functionality for various tasks such as:
- Accept or reject the order
- Connect and communicate with the customers
- Connect and communicate with the delivery partner
- Accurate Order Details
- User Details
- And name a few others...
Even though it seems like a tough task, trust me. it's not... There are two options for you to choose from: either you can reach your existing software development service provider to update your software providing all these features and functionalities or you can hire dedicated software developers that can help you build the POS software that can fulfill your development project requirements.
2) Prepare Your Staff
According to the Statista report, in the Online Food Delivery segment, the number of users is expected to amount to 21.9m users by 2027. So, just do the guesswork about how many more food orders you can receive on a daily basis if you can offer exceptionally delicious food items.
More orders mean more work. That means either you have to ask your existing task to fulfill every order requirement while maintaining the quality of the food or you have to hire new staff that can work for you. Most of the restaurants that adopted the online food delivery service often overlook this option and that can create chaos in the kitchen affecting the quality of the food and the reputation of the restaurant.
You should keep the kitchen line staff that understand the importance of quality in service and operation. As you step into the online food delivery service, you have to deal with late-night orders, large orders, weekend rush and all sorts of things. You can only deal with them only if you have efficient, productive and streamlined staff.
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3) Delivery Partners
As you are not a trendsetter but a trend follower; one of the best things is you have others' failures to look upon rather than experiencing one. Whereas some brands such as Domino's choose to have their food delivery app solution and their own delivery partners to deliver their food items; most of the others list themselves on various on-demand food delivery app development that picks up the orders and delivers them to the users.
Tons of online food delivery service providers exist all around Canada such as Ubereats, Skip the dishes, Instacart, DoorDash and many more. You can list your restaurants on one of these mobile apps (or on all of them) if you can manage the order rush. As it will allow all the mobile app users registered on this on-demand mobile app platform to browse through your menu and place an order.
You can even hire app developers who can build an on-demand mobile app just like Domino's that will allow the users to connect with your restaurant only and place orders directly without the interference of any third-party service provider.
To be honest both of these models have their own set of pros and cons. The existing on-demand online food delivery service provider will provide you access to the readymade user base and drivers but it will take a huge cut on each order. On the other hand, the cost to develop a food delivery app development can be a one-time investment. So, you can look up to the other business models and pick the best one for yourself.
When you take a look around; you might think it's easy as everyone else is doing it. But the mobile app development process is not as easy as it seems. If you hire android app developers without a proper background check; you might end up facing your worst fears regarding your restaurants. So, if you are thinking about developing a food delivery app solution, always hire dedicated app developers from reputed companies only. They can leverage their years of experience, proficiency and skills to develop and deliver the best-in-class on-demand food delivery app development solution that can work the best for you.